Your New Mosaic Artwork is Covered by a Lifetime Limited Warranty.
Mosaics Lab® products are made with the highest quality materials and craftsmanship to make sure your mosaic artwork lasts for literally hundreds of years, and we stand behind each one. Mosaics Lab® products purchased from Mosaics Lab® or from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product. If your product covered by this warranty fails due to a manufacturing defect, we will repair the product free of charge, or replace it, at our discretion. Only original, unaltered and unmodified mosaic artworks and workmanship are covered.
The products eligible for the lifetime warranty are covered to the original owner, for the practical lifetime of the product. Unfortunately, this does not mean your lifetime, although the earliest known mosaics were found in a Mesopotamian temple date back to the 3rd millennium BC.
Normal Wear And Tear
We manufacture every product to meet our superior standards, but no matter how carefully you use and care for your Mosaics Lab® Artwork, nothing lasts forever. Mosaics exposed every day in the harshest conditions will degrade faster than a mosaic displayed indoors. Eventually, every product will begin to show signs of age and wear such as faded colors or chipped tiles, and we take this into consideration when assessing your warranty request.
For warranty evaluation, your product must be returned directly to Mosaics Lab® Corporate Warehouse Address, 1411-5500 Yonge Street, Toronto, ON M2N 7L1, Canada. All shipping to Warranty must be pre-paid and insured. Mosaics Lab will not be liable for lost in-bound packages.
Warranty Limitations And Exclusions
This warranty is only available in the United States and Canada.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable charge. If such an offer is made, it will be discussed with the customer, prior to any repairs being made. However, if we are unable to, we will notify you and discuss options.
This warranty covers the mosaic surface only, specifically the stone or glass tiles. This warranty does not cover damage done on the mosaic frame, installation surface, surface adjustments, light or water fixtures, or any exchangeable or connecting device or element such as but not limited to the plumbing system, drain, vent, etc.
To the extent permissible by applicable law, the Mosaics are provided “As Is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some States, Provinces, or Territories do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some States, Provinces, or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state, province to province, and jurisdiction to jurisdiction.
The maximum extent permitted by applicable law and except as set forth in the limited warranty, in no event will Mosaics Lab® or its Authorized Retailers or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Mosaic Artwork or its use by you or any third party, whether under theory or contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Mosaics Lab® has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Mosaics Lab® or its parent company Interiors Lab’s total liability will not exceed the purchase price paid for the Mosaic Artwork giving rise to such liability.
Some States, Provinces or Territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. Mosaics crafted by Mosaics lab® actual measurement size may slightly vary. We allow for variances within 1 inch (+/-) as a result of various crafting processes and/or environmental factors. This warranty gives you specific legal rights; you may have other rights, which vary from state to state, province to province, territory to territory.
Customers are responsible for the cost of shipping the mosaic artwork to Mosaics Lab® corporate warehouse and any customs or additional fees charged upon return. Mosaics Lab® will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.
For inquiries regarding our warranty, please email us at [email protected] or call us at +1-415-800-4475.