Frequently Asked Questions

Any unanswered questions? Email us at, we're here to help.

Choose a Topic
Finding Your Mosaic
Our Superstar Artists
Payments and Security
Shipments and Returns
Installation Made Easy
Low Maintenance
Customer Service
Are your stones natural?

We use over 40 different kinds of natural marble, granite and other stones that we import from around the world. However, some colors required in some designs do not exist in the natural world and only in this case synthetic stones are used.

Are your mosaics handcrafted?

All our mosaics are hand-cut and hand fixed. Each tile is 0.25 inch (6 mm) deep and approximately 0.3 inch (8.5 mm) wide. Each mosaic is designed and produced by a team of 4 to 10 artists and craftsmen.

Will my mosaic look exactly like the displayed design on your site?

The mosaic shown on our website do not represent ready-for-sale goods as all our mosaics are crafted on order. All motifs that have been produced individually by hand can slightly deviate from the sample images in their color and application, within the context of the artistic design. In particular, it is not possible to guarantee an exact color match between the photograph and the material that has actually been used, due to the fluctuations of colors and texture of the natural marble and that will make your mosaic truly one of a kind.

Can I require a specific set of colors?

All colors can be changed upon request. Head to the Color Chart page on the website and check our wide variety of colors.

Can I request a specific size?

All sizes can be modified to fit your exact placement; however some designs cannot be made smaller due to design constraints, but all mosaics can be made in a larger size, or even custom tailored shapes such as circular forms or any form to fit your vision.

Can I order a custom design?

It is possible to customize any mosaic. We can also create mosaics based on actual photographs or paintings of people, landscapes or any other scenery. You are welcome to send all design requests to
Alternatively, head to the Customize section of the website for inspiration or create your own masterpiece by uploading your design to Create Your Own page. Following the receipt of your request, we will get in touch with you to discuss next steps. Throughout the art creation, we will be working hand in hand with you making sure you’re 100% happy with your new masterpiece before shipping it over to you and that includes sending you progress pictures across multiple production stages, approvals, etc…

What finish options do you offer?

We offer three different finishes: Natural, Tumbled, and Polished.

  • Natural: Authentic marble tiles are used without any treatment. The beautiful natural finish is a perfect choice to create a stunning backsplash or accent centerpiece that would make you proud.
  • Tumbled: Tumbling is a technique that involves distressing the edges and the surface of the stone by vibrating it in a bath of sand and grit. The result is a fascinating antique finish that looks aged and worn.
  • Polished: Polishing the mosaic gives your masterpiece a glossy and smooth finish that brings out all the subtleties and beauty of the natural stone. The result is a centerpiece with rich, vibrant and lively colors.
  • Who will craft my mosaic?

    We have on board some of the best international and local mosaic artists in the world. Our incredibly talented artists have learned the ancient Roman craft of mosaic making from their ancestors. Masters of these techniques, they can translate existing images into stunning mosaics, or design entirely new masterpieces that will transform your space.

    Is your website safe and secure?

    We know how important security and privacy are for you and this is why we take all measures and continuously invest in the latest and highest e-commerce protection technologies and latest security fixes to make sure you enjoy a safe and secure shopping experience. We guarantee optimum security levels for every purchase you make on Check our Safe and Secure Shopping page for details.

    What do you do with my information?

    All information requested from you throughout the buying process such as your name, email, shipping address and credit card number is only used to process and facilitate your order (billing and order fulfillment). Your information will never be used to spam you and we never sell or release your email address or any any other information to any other parties. Please note that we don’t store your credit card information on our web server after your order has been processed. Head over to our Privacy Policy page for details.

    What payment options do you accept?

    We only accept secure payment options on our website: MasterCard, Visa, American Express, Discover, Diners, Maestro. We also accept PayPal and PayPal Credit. We will be adding more payment options in the future for your convenience.

    What about duties and taxes?

    You may be required to pay duties and taxes to claim your package, depending on your local customs office. has no control over this and has no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.

    How is my mosaic packaged?

    Every effort is made to ensure that you receive your masterpiece in the same condition they leave our workshop. The tiles are glued to a fiber mesh backing, ensuring that each of the hand-cut marble mosaic tiles remains firmly in place during shipping.
    Your mosaic is packaged to the best standard possible with thick paper to protect against dust and an additional layer of heavy duty polyester film to ensure maximum protection and safe delivery. The polyester film also makes unwrapping your mosaic quick and easy without any mess. Mosaics up to a size of 20 sq. ft. (1.8 sq. m.) will be delivered in one piece. It will get to your house rolled in like a carpet. In case your mosaic is bigger than 20 sq. ft. (1.8 sq. m.) you will get it on nets which are numbered and easy to put together, just like a puzzle.

    What happens if a mosaic is broken during shipping?

    Receiving damaged mosaics is a rare occurrence. In case some stones fell off during shipment, additional replacement tiles are included with every shipped mosaic. If however, the damage is irreparable, please send us an immediate photo to claim the cost of damage and replace your mosaic. Please email us at

    Do you deliver worldwide?

    Our mosaics are shipped globally for free via DHL, UPS, and FedEx.

    How long should I have to wait to receive my mosaic?

    Since all mosaics are crafted on request, your order needs 3 to 5 weeks to reach your home. We only work with international delivery partners such as DHL, FedEx, and UPS.

    How do I track my order?

    You can quickly check the status of a current order with your order number and email address. As soon as your mosaic is shipped out, we'll send you a confirmation email that includes a tracking number.

    Can I return the delivered mosaic?

    We are committed to ensuring you are 100% happy and proud of your mosaic masterpiece. If for any reason you are not completely happy with your mosaic, you may return it within 30 days and receive a free replacement or a full refund for the price of the artwork. Shipping charges will not be refunded. Head over to our Returns And Refunds page for detailed information.

    Do you offer installation service?

    We currently don’t. But laying mosaic is not as hard as you might think and doing it yourself can save you the expense of having it installed by a tile setter or a handyman. If you’re still not comfortable installing it, we can recommend a qualified tile setter in your area.

    How do I install the mosaic?

    We’ve made it very easy for you to install your mosaic. Please head over to our Installation Guide for a complete demonstration. Although installing a mosaic doesn't necessarily require a professional, we would recommend one for larger mosaics.

    Where can I install the mosaic?

    Mosaics can be installed on walls, floors, indoors, outdoors, swimming pools, table tops, ceiling inlay, mirror borders, kitchen and bathroom backsplashes or any other space to make your vision come to life. Check out our latest Lookbook for inspiration.

    Can I install the mosaics in wet or moist spaces such as swimming pools, bathrooms or outdoor?

    All our mosaics are made from natural marble and stones, naturally resistant to different environments (dry, moist or wet) and weather conditions such as frost, sunlight, extreme heat, etc…and are also chemical resistant should you wish to install them in your swimming pool. Your mosaic will literally last for tens of years.

    What kind of grout should I use?

    Any tile grout can be used; it can be sanded or non-sanded grout.

    How can I maintain my mosaic?

    Nothing special is required to maintain your mosaic, really! Mosaic is low maintenance. It’s stain resistant and easy to clean, using almost any cleaning agents.

    Can I get one-on-one help finding my art?

    Absolutely! We’re here to ensure you enjoy every bit of your shopping experience without having to leave without finding the mosaic masterpiece that best complements your vision. If you’re undecided, please feel free to drop us an email at

    What is Mosaics Lab?

    Mosaics Lab is the world's leading mosaics art workshop. We offer unique, unordinary and fully customizable handmade mosaic masterpieces to distinguished homeowners. We believe in the potential of your space, and we’re here to help transform it into a high-quality work of art that you will be very proud of. So if you find yourself bragging about your new art to strangers in the streets, buses and waiting rooms, then we’ll have done our job right.

    We are based in Toronto, Canada and San Francisco, California, USA.

    How do I get in touch with you?

    If you have any questions, we’d love to hear from you because we’re here to help. Just email us at or chat us up on live chat.

    What is the best way for me to get exclusive offers, latest updates, and early access to new mosaics?

    Click here to sign up to our newsletter to get early access to new mosaics, curators’ collections, and exclusive offers. We promise we’ll never spam you nor share your email address with any party. You can easily unsubscribe at any time.

    Where can I follow you on social media?
    UGH! You answered all questions but mine!

    Sorry we didn’t cover your question! Make sure you drop us a note at or chat us up on live chat, we’d love to help.

    To Top